Aussie Loan Arrangers Pty Ltd (A.C.N. 096 825 973) (ALA) is committed to protecting your privacy. ALA is bound by the provisions of the Privacy Act 1988, as amended by the Privacy Amendment (Private Sector) Act 2000. We have also adopted the national Privacy Principles. This statement discloses our information gathering and use and practices as follows:
Our Role We act as a finance broker to assist you in sourcing a loan from a lender that suits your requirements. We gather information from you and submit it to lender/s to assist in finding you an appropriate loan. We assist you with paperwork associated with the loan application process. We will ask you to complete forms and other documents supplied by the lender/s as part of the loan application process. Collection of your personal information The type of information that we collect from you will depend on which loan products and services you choose. Lenders we recommend and you choose will have their own privacy provisions relating to the protection of your privacy and you should review them. In particular, when you apply for a loan from a lender you will be given a detailed Lender’s Privacy Protection of Information Statement and Declaration form to read and sign. We act for you as your finance broker and we may request personal information such as your contact details, including name, address, phone, fax and e-mail, together with your bank account details, tax file number, annual income, other financial details, place of work, credit history and products and services information preferences. This information is required in order for us to provide you with our services and if you do not provide us with this information we may not be able to provide you with our finance broking service. We generally collect personal information directly from you, but there may be occasions where we need to source personal information about you from a third party such as your referees, real estate agents, your bankers, past and present employers, any other business organization that may have information relevant to the product or service you seek from us or other persons whose name and contact details you give to us. Our website offers a number of interactive facilities including tools. If you use any of these tools the information that you enter will only be collected by us if you submit the information as part of an application. Use of your personal information We use personal information collected about you to provide you with the services requested and to find you a loan. In addition, we may use this information for other related purposes such as:
Disclosure of personal information We disclose your personal information to prospective lenders for the purpose of assisting them to determine whether or not to grant you a loan. In addition, we, like most other finance brokers, regularly use third party service providers to assist in the provision of products and services to you. These service providers only act as our agents and on our behalf and we ensure that any third party service provider is bound by non-disclosure and confidentiality undertakings and agreements to protect the privacy of your personal information. Apart from the above, we will not disclose personal information about you unless the disclosure is:
Quality of your personal information We rely upon the accuracy of your personal information to provide you with the best possible service. To assist us, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or up to date, please contact us and we will endeavor to immediately correct the information. Security of your personal information We regard the security of your personal information as fundamental. We take all reasonable precautions to protect the security of your personal information from misuse, loss or alteration. Our staff are entitled to have access to your personal information only for approved purposes. Our staff are required to sign a confidentiality agreement as a condition of their employment. Access to your personal information You may request that we provide you with access to personal information we hold about you. We normally will comply with your request, but if your request for access is not granted we will explain why. A fee may apply to recoup our reasonable costs for making such information available to you. If you require access to personal information a lender or prospective lender may hold about you, you should contact the lender concerned. Lenders’ Privacy Policies Lenders and prospective lenders each have their own privacy policies and you should also refer to their respective privacy policies for protection of your personal information. Acceptance and changes to Privacy Statement We treat your continued application for a product or service offered by us as your acceptance of our Privacy Statement. We may amend this Privacy Statement at any time. Any changes to our Privacy Statement will be posted on our website. How to contact us about privacy We always strive to maintain and respect your privacy and the confidentiality of your personal information. If you have any questions or concerns about the privacy of your personal information, please contact us on the following:
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